Welcome to clinkcrystal.shop. We are dedicated to providing our customers with high-quality wine glasses and an exceptional shopping experience. If you are not satisfied with the items you receive, we offer a clear and transparent policy regarding returns and refunds.
This website sells and ships wine glasses and related glassware products exclusively to customers located within the United States.
I. Return Policy (Returns within 30 Days)
We accept return requests submitted within 30 days from the date the customer signs for receipt of the items, provided the following conditions are met:
The items must be unused, undamaged, and remain in their original packaging.
All accompanying accessories and promotional gifts (if any) must be included.
Valid order information must be provided.
If these conditions are met, customers may request a return and receive a corresponding refund.
II. Refund Processing Time (Funds Received within 3 Days)
Once we have received and inspected the returned items:
The refund will be processed within 3 business days (approximately 3 days).
The funds will be automatically returned via the original payment method used.
The actual time it takes for the funds to appear in your account may vary slightly depending on your bank or payment platform.
III. Non-Returnable/Non-Refundable Situations
Returns or refunds may not be supported in the following situations:
The items have been used or damaged due to human error/mishandling.
The 30-day return period has expired.
The return is requested solely due to personal subjective preference (e.g., “I don’t like it”) and not due to quality issues (exceptions may apply during special promotional events).
IV. Return Process
Contact our customer service email to request a return.
Provide your order number and a brief explanation of the issue.
Receive the return shipping address and confirmation details.
Ship the items back according to the provided instructions.
Once the returned items have been inspected and approved, the refund will be processed.
V. Important Notice
Due to ongoing operational financial pressures and delays in collecting historical accounts receivable, this website has currently entered a phase of operational adjustment and has initiated a clearance sale to liquidate inventory at a loss. During this period, we will continue to strictly adhere to our return and refund policy to ensure that consumer rights and interests remain fully protected.
Thank you for choosing clinkcrystal.shop. We remain committed to conducting business with integrity and striving to provide every customer with a secure and reliable shopping experience.